Velora Scents – velorascentscy.com Last updated: May 2026
Returns Policy
We have a 14-day return policy, which means that within 14 days of receiving the product you can request a return.
Return conditions
To be eligible for a return, the product must:
Be in the same condition as you received it — unused and in its original packaging
Unopened (for hygiene reasons, perfumed products that have been opened are not returned)
To be accompanied by proof of purchase or order number
Exceptions — Non-returnable products
No returns are accepted for:
Products that have been opened or used
Products on offer or sale (unless they are defective)
Personalized or custom products
Gift cards
Defective or damaged products
If the product is received defective, incorrect or damaged in transit, please contact us within 48 hours of receipt at velorascentscy@gmail.com by:
Order number
Photos of the problem
In this case we fully bear the cost of return and replacement.
Return Procedure
Please contact us at velorascentscy@gmail.com with your order number
You will receive shipping instructions within 1-2 business days
Ship the product to the address provided
Once received and inspected, a refund will be confirmed
Return Cost
Return shipping costs are the responsibility of the customer, unless the product is faulty or incorrect.
Refund
After the return is approved, the refund is issued within 5-10 business days to the original payment method. Your bank may need additional time to process the return.
Cancellations
Orders can only be canceled if they have not been shipped. Contact us directly at velorascentscy@gmail.com.
📧 velorascentscy@gmail.com 🌐 velorascentscy.com
